A Look Into Working in the Lobby Bar

The Lobby Bar is more than just a place for a cocktail—it's a curated experience. combining cutting-edge technology, craveable food and drink, elevated experiences, and timeless camaraderie to create unforgettable moments for every guest. Staff are expected to deliver elevated service rooted in warmth, attentiveness, and product knowledge, while showcasing the very best of Michigan’s spirits as we strive to be “The Host” of Kalamazoo.

What’s in it for You

• Medical/Dental/Vision  (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

What You’ll Be Doing

• Prepare and serve cocktails, wine, beer, and non-alcoholic beverages to exacting standards, both behind the bar and tableside.
• Provide gracious, full-service hospitality to all guests—whether seated at the bar or in the lounge—through confident engagement and timely service.
• Maintain complete fluency in all food and beverage offerings
• Guide guests through the menu, making recommendations based on flavor profiles and preferences, with the ability to upsell.
• Ensure the bar and service areas remain clean, stocked, and visually polished
• Collaborate with team members to maintain a consistent and elevated level of service throughout all areas of the Lobby Bar.
• Cross promote other GHG F&B Outlets
• Offer full-service hospitality, including making reservations at GHG outlets and personally escorting guests to the venue
• Maintain a clean, pressed uniform in strict accordance with the Lobby Bar dress code; proper attire is mandatory.

What You Need for this Position

• Demonstrate flexibility by supporting private events, collaborating across departments, and adapting to changing operational needs
• Serving experience preferred
• Bartending experience preferred
• TIPs or ServeSafe Alcohol Program certified
• Food Handlers Permit
• Respect and support fellow team members
• Passionate about the guest experience
• Age Requirement 18+
• Familiarity with various alcoholic beverages, cocktails etc
• Deep knowledge of classic and contemporary cocktails, spirits, and ingredients

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work in a brand new restaurant
• You will grow your skills and experience in an exciting industry