A Look Into Working in Concierge

Be part of a high-energy team that creates unforgettable guest experiences! Work directly with VIPs and travelers from around the world, personalizing stays, curating special amenities, and providing expert local recommendations. As a Concierge member, you'll deliver seamless, high-end service, collaborating across departments to enhance guest satisfaction.

Enjoy opportunities for professional growth, competitive benefits, and a supportive team culture in a fast-paced, customer-centric environment. If you're passionate about hospitality, thrive on problem-solving, and love making people feel special, this is your chance to shine! Flexible hours, career development, and a company committed to innovation and teamwork await you.

What You’ll Be Doing

• Work directly with clients and VIPs from all over the world on a personal level and present learned information to staff to personalize guest experiences
• Own the VIP and Amenities processes; ensuring amenities are gathered, put together and delivered; staying on top of and recognizing birthdays, anniversaries, etc
• Continuously updating knowledge regarding the hotel, its facilities, and the local surrounding area with its restaurants and attractions
• Organize and order inventory to keep the team stocked and ready
• Decorate rooms, gifts, and packages accordingly for special occasions
• Build positive relationship with guests and find new ways to create exemplary guest experiences
• Work towards goals to benefit the company and the team
• Move between tasks and roles with ease
• Balance and have knowledge of all units of the front office team
• Execute daily shift processes to adhere to standard operating procedures
• Review billing, processes, and resolve billing discrepancies and disputes
• Take initiative and stay curious to create new efficiencies for the team
• Respond to guest concerns and complaints with empathy while upholding policy
• Read, discern and problem solve billing disputes clearly and confidently
• Answer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experience
• Contribute to an energetic and positive work environment
• Provide information about services available in the community, local attractions and events
• Understand what events are being held in the hotel utilizing multiple platforms
• Perform the basic functions of a Front Desk associate
• Responsible for continued training in product knowledge and service standards
• Perform other duties as assigned, requested or deemed necessary by management

What You Need for this Position

• Able to work weekends and Holidays; schedule based off of hotel needs
• Food Handlers & TIPS Certification completed upon hire
• Advanced understanding of food and beverage products including wine and spirits knowledge
• Reliable personal transportation
• Very detail oriented, creative, and highly organized
• Passionate and motivated about people and the industry
• Driven by purpose, mission, values, and has sense of integrity
• Able to work closely with staff through strong communication and verbal skills
• Positivity and flexibility in an ever changing environment
• Able to problem solve on the spot and make prompt but thoughtful decisions
• Posses efficient typing skills
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks
• Experience with Opera or a Rooms Management system is a plus, but not required

What’s in it for You

• Medical/Dental/Vision  (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development