A Look Into Working for the Front Office

The dynamic front office team at Greenleaf Hospitality Group, plays a crucial role in creating exceptional guest experiences. From valet to concierge, as a front office team member, you'll handle guest interactions with a professional and high end customer-centric approach, ensuring seamless service and satisfaction. You'll collaborate with various departments, enhancing your communication and problem-solving skills in a fast-paced environment. With opportunities for professional growth, competitive benefits, and a supportive team culture, this role is perfect for individuals passionate about hospitality and dedicated to excellence. Embrace the chance to work flexible hours, engage with guests, and be part of a company committed to innovation, teamwork, and community engagement.

What You’ll Be Doing

May include, but not limited to:

• Drive company shuttle as needed and maintain vehicle cleanliness
• Valet park guest vehicles while following safety procedures, applicable laws and ordinances
• Escort guests to their car, room, or outlet
• Deliver packages, amenities, luggage, bell carts etc. to guest rooms
• Keep track of shuttle log and plan departure and arrival times accordingly
• Professionally and effectively communicate with guests via email and phone
• Greet guests and open doors as they enter and exit the hotel
• Assist guests with removing luggage from their vehicles
• Strong analytical and navigation skills
• Coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances
• Deep cleaning and maintenance of shuttles, bellcars, bellstand and hotel main entrance space
• Deep cleaning of Circle Drive and exterior of hotel main entrance
• Documentation of of shuttle conditions and safety inspections
• Keeping Inventory and ordering supplies needed for bellstand
• Assisting Housekeeping, SLP and Other departments as needed
• Planning out events and needs of bellstand for appropriate needs of events and operations
• Observing specific potential issues with solution and/or alerting appropriate personnel for solution
• Build positive relationship with guests
• Find new ways to create exemplary guest experiences
• Implement operating procedures and standards
• Work towards goals to benefit the company
• Move between tasks and roles with ease
• Balance and have knowledge of all units of the front office team, outlets, hotel amenities, local attractions, and events
• Respond to guests’ concerns and complaints with empathy while upholding policy
• Contribute to an energetic and positive work environment
• Good stewardship of organization time and resources
• Perform other duties as assigned, requested or deemed necessary by management
• Ambassador for Radisson and GHG standards

What You Need for this Position

• High integrity and motivation to work independently 
• Highly observant to details and organization
• Must be 18+ years of age 
• Must be able to provide clean DMV driving record for consideration
• Sufficient manual dexterity in hands to be able to load and unload luggage
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Ability to run, move up and down stairs
• Able to lift up to 75 pounds 
• Able to handle responsibilities that require repetitive motion tasks

What’s in it for You

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% Discount on GHG outlets
• Shift meal provided per day
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide
• Parental Leave Program (Full-Time Option)
• 401K with 100% match up to 3% (Full-Time option)
• Medical/Dental/Vision  (Full-Time option)

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development