What You’ll Be Doing
May include, but not limited to:
- Greet guests and open doors as they enter and exit the hotel
- Assist guests with removing luggage from their vehicles
- Escort guests to their car, room, or outlet
- Valet park guest vehicles while following safety procedures, applicable laws and ordinances
- Keep track of shuttle log and plan departure and arrival times accordingly
- Professionally and effectively communicate with guests via email and phone
- Coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances
- Drive company shuttle as needed and maintain vehicle cleanliness
- Deliver packages, amenities, luggage, bell carts etc. to guest rooms
- Strong analytical and navigation skills
- Build positive relationship with guests and find new ways to create exemplary guest experiences
- Implement operating procedures and standards
- Work towards goals to benefit the company
- Move between tasks and roles with ease
- Balance and have knowledge of all units of the front office team, outlets, hotel amenities, local attractions, and events
- Respond to guests’ concerns and complaints with empathy while upholding policy
- Contribute to an energetic and positive work environment
- Good stewardship of organization time and resources
- Perform other duties as assigned, requested or deemed necessary by management
- Ambassador for Radisson and GHG standards