Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development

What You’ll Be Doing

May include, but not limited to:

• Work directly in a diverse atmosphere with clients and VIPs from all over the world on a personal level and then share information with staff to personalize guest experiences
• Own the VIP and Amenities processes; ensuring items are gathered, put together and delivered; staying on top of and recognizing birthdays, anniversaries, etc
• Continuously updating knowledge regarding the hotel, its facilities, and the local surrounding area with its restaurants and attractions
• Organizing and ordering inventory to keep the team stocked and ready
• Purchase items, creatively assemble, and deliver gift baskets/ Radisson Rewards packages
• Decorate rooms, gifts, and packages accordingly for special occasions 
• Meet needs of guests with specific preferences
• Interact with and greet guests in lobby
• Build positive relationship with guests
• Find new ways to create exemplary guest experiences
• Implement operating procedures and standards
• Work towards goals to benefit the company and the team
• Move between tasks and roles with ease
• Balance and have knowledge of all units of the front office team
• Execute daily shift processes to adhere to standard operating procedures
• Take initiative and stay curious to create new efficiencies for the team
• Read and comprehend consistently changing procedures and directions
• Respond to guests’ concerns and complaints with empathy while upholding policy
• Read, discern and problem solve billing disputes clearly and confidently
• Answer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experience
• Contribute to an energetic and positive work environment
• Good stewardship of organization time and resources
• Provide information about services available in the community, local attractions and events
• Understand what events are being held in the hotel utilizing multiple platforms
• Sell and upsell a variety of opportunities and products on the fly
• Perform the basic functions of a Front Desk associate
• Responsible for continued training in product knowledge and service standards
• Perform other duties as assigned, requested or deemed necessary by management
• Ambassador for Radisson and GHG standards

What You Need for this Position

• Able to work weekends and Holidays; schedule based off of hotel needs
• Bartending experience preferred - not required
• Food Service Certification required: must follow training procedures with level of excellence
• Tips certification required: must follow tips training procedures when serving alcohol
• Advanced understanding of food and beverage products including wine and spirits knowledge
• Reliable Personal Transportation
• Very detail oriented, creative, and highly organized
• Great attention to presentation and awareness of appearance of Radisson image, lounge, Radisson packages, etc
• Passionate and motivated about people and the industry
• Driven by purpose, mission, values, and has sense of integrity
• Able to work closely with staff through strong communication and verbal skills
• Positivity and flexibility in an ever changing environment
• Able to be coached
• Organized, able to multitask and balance many projects at once
• Able to problem solve on the spot and make prompt but thoughtful decisions
• Posses efficient typing skills
• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks
• Experience with Opera or a Rooms Management system is a plus, but not required

What’s in it for You

• 401k with contribution match (Full-Time option)
• Medical/Dental/Vision  (Full-Time option)
• Health and Wellness reimbursement
• 10% Discount on GHG outlets
• Complimentary Meal Break
• Discounted Hotel Rates