Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development

What You’ll Be Doing

• Warmly answering phone calls within 3 rings and responding to emails within an hour within high volume times
• Making and modifying reservations
• Setting up billing on reservations (Individual pay own, master bill and direct bills)
• Delivering outstanding customer service to guests, both internal and external
• Answering inquiries regarding hotel services, amenities, and outlets
• Following all hotel procedures including but not limited to: PCI compliance and guest privacy
• Supporting other units, such as sales and catering department
• Solve problems and or suggest alternatives to situations that arise 
• Review reports and understand daily responsibilities
• Be able to see big picture and make business decisions
• Assisting with other tasks that assigned

What You Need for this Position

• Maintain an organized, clean work space
• Must have Friday availability
• Excellent written and oral communication skills required
• General knowledge of local attractions and surrounding areas
• Excellent listening and comprehension skills
• Excelled computer and trying skills required
• Experience with Opera or a Rooms Management system is a plus, but not required
• Expert in excel and word proficiency desired
• Ability to problem solve quickly and efficiently
• Able to comply with safety and health code standards

What’s in it for You

• After training period as been completed eligibility for incentives will be available
• Position is located in Kalamazoo, MI.  Training will be held in person and once the training period as been completed option to work remote or hybrid
• 401k with contribution match (Full-Time option)
• Medical/Dental/Vision  (Full-Time option)
• Health and Wellness reimbursement
• 10% Discount on GHG outlets
• Complimentary Meal Break
• Discounted Hotel Rates