Greenleaf Hospitality

Night Audit

Posted Date 3 weeks ago(10/7/2021 4:04 PM)
Job ID
2021-2554
# of Openings
1
Category
Front Office
Property
Radisson Plaza Hotel & Suites
Type
Regular Part-Time
Location : Location
US-MI-Kalamazoo

Overview

Top Reasons to Work With GHG

Responsibilities

What You’ll Be Doing

  • Delivering outstanding customer service to guests, both internal and external
  • Answering inquiries regarding hotel services, amenities, and outlets
  • Resolving guest billing issues while following privacy and security policies
  • Making and modifying reservations
  • Responding to guest concerns and concerns efficiently and in a friendly manner
  • Following all front office procedures including but not limited to: PCI compliance, guest privacy, and cash handling
  • Supporting other units, such as sales, as needed
  • Checking guests in and out of hotel, post charges to rooms
  • Utilizing event summary and huddle sheet to direct guests to events
  • End the business day for the hotel
  • Prepare reports for next business day
  • Post room, tax, and parking charges
  • Charge credit cards
  • Balance paperwork from retail outlets and restaurants
  • Maintain an inventory of vacancies, reservations and room assignments

Qualifications

What You Need for this Position

  • Maintain an organized, clean work space
  • General knowledge of local attractions and surrounding areas
  • Experience with Opera or a Rooms Management system is a plus, but not required
  • Ability to problem solve quickly and efficiently
  • Able to stand for long periods of time, up to 8 hours or more
  • Able to stoop and bend
  • Occasionally able to lift up to 40 pounds
  • Able to safely work with potentially dangerous chemicals and equipment
  • Able to comply with safety and health code standards

What’s in it for You

  • 401k with contribution match (Full-Time option)
  • Medical/Dental/Vision  (Full-Time option)
  • Health and Wellness reimbursement
  • 10% Discount on GHG outlets
  • Complimentary Meal Break
  • Discounted Hotel Rates

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