Greenleaf Hospitality

Engineer - Technology Services

Posted Date 4 months ago(1/14/2021 12:17 PM)
Job ID
2021-2364
# of Openings
1
Category
Technology Services
Property
Radisson Plaza Hotel & Suites
Type
Regular Full-Time
Location : Location
US-MI-Kalamazoo

Overview

Top Reasons to Work With GHG

Responsibilities

What You’ll Be Doing

Are you a technology professional looking for a new challenging opportunity with a great team and organizational culture?  If so, this position is for you! The individual in this position will help build, maintain, and manage our enterprise infrastructure and operations services. We have a fun, high-energy team that is passionate about using innovative technology to improve our business!

  • Remain abreast of the technology industry, including but not limited to infrastructure products, services, protocols, and standards as they develop.
  • Consult with departmental leaders to analyze business requirements and determine appropriate needs for implementation of applicable hardware and software solutions.
  • Responsible for activities related to system engineering design, and analysis, including but not limited to building, testing, and documenting technology solutions.
  • Design, implement, test, and document company LANs, WANs, and wireless networks, including routers, hubs, switches, UPSs, and other hardware.
  • Design, implement, test, and document company server architecture including physical servers, server virtualization platforms, virtual desktop services, and SAN’s.
  • Monitor, document, report, and analyze network statistics, performing trend analysis and on-going and intervention.
  • Monitor, document, report, and analyze server infrastructure, performing trend analysis, and on-going and intervention.
  • Create, implement, and maintain policies, procedures, and associated training plans for infrastructure administration, usage, and disaster recovery.
  • Perform server and security audits, and system backups and recovery.
  • Own and maintain relationships with infrastructure vendors, outsourcers, and contractors to secure products and services.
  • Ensure network connectivity of all servers, workstations, telephony equipment, and other network appliances.
  • Install, configure, maintain, and troubleshoot end-user workstation hardware, software, and peripheral devices.
  • Practice asset management, including maintenance of component inventory and related documentation and technical specifications information.
  • Participate in the identification and remediation of all technology security issues..
  • Collaborate on technical and professional subjects with team members.
  • Implement and maintain controls and security to comply with PCI regulations.
  • 2nd tier support for all Service Desk escalated support issues
  • Participate in the service desk coordinator rotation as a member of the Technology Services team.
  • Participate in the daily/weekly operations team customer support including fielding support requests from end-users.
  • Participate in the on-call rotation with the TS team.

Qualifications

What You Need for this Position

  • The ideal candidate has attained a Bachelor’s degree in a technology field or an equivalent combination of skills/experience and education
  • Understanding of networking concepts and best practices
  • Familiarity with Microsoft Windows Client and Server OS and Active Directory
  • Familiarity with virtualization technologies including VMWare, HorizonView, and Scale computing.
  • A service excellence focus and a passion for helping others
  • Passion for information technology, with an ability to naturally balance business needs with confidentiality, integrity, and availability

 

What's in it for You

  • Access to a sizeable yearly training budget; you will gain certifications, attend industry conferences, and other opportunities to better your skills and experience!
  • Paid time off
  • 401k with a contribution match
  • Medical/Dental/Vision
  • Health and wellness reimbursement
  • Cell phone reimbursement
  • On-site employee cafeteria
  • Employee discounts at GHG outlets

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