Greenleaf Hospitality

Lead Engineer - Technology Services

Posted Date 2 weeks ago(2/22/2021 11:36 AM)
Job ID
2021-2363
# of Openings
1
Category
Technology Services
Property
Radisson Plaza Hotel & Suites
Type
Regular Full-Time
Location : Location
US-MI-Kalamazoo

Overview

Top Reasons to Work With GHG

Responsibilities

What You’ll Be Doing

  • Conduct research on infrastructure products, services, protocols, and standards to remain abreast of developments in the industry.
  • Practice infrastructure asset management, including maintenance of component inventory and related documentation and technical specifications information.
  • Monitor and test infrastructure performance and provide performance statistics and reports.
  • Oversee new and existing equipment, hardware, and software upgrades.
  • Participate in managing all infrastructure security solutions.
  • Perform server and security audits, and system backups and recovery.
  • Manage relationships with infrastructure vendors, outsourcers, and contractors to secure products and services.
  • Manage and/or provide technical and professional guidance to team members.
  • Implement and maintain controls and security to comply with PCI regulations.
  • 3rd tier support for all Service Desk escalated support issues.
  • Participate in the service desk coordinator rotation as a member of the Ops team.
  • Participate in the daily/weekly operations team customer support including fielding support requests from end users.
  • Participate in the on call rotation with the TS team.

Qualifications

What You Need for this Position

  • Bachelor’s degree in a technology field or an equivalent combination of skills/experience and education
  • Understanding of networking concepts and best practices
  • Familiarity with Microsoft Windows Client and Server OS and Active Directory
  • Familiarity with virtualization technologies including VMWare, HorizonView, and Scale computing.
  • A service excellence focus and a passion for helping others
  • Passion for information technology, with an ability to naturally balance business needs with confidentiality, integrity and availability

 

What's in it for You

  • 401k with contribution match 
  • Medical/Dental/Vision 
  • Health and Wellness reimbursement
  • 10% Discount on GHG outlets
  • Complimentary Meal Break
  • Discounted Hotel Rates
  • Paid Time Off
  • Annual bonus opportunity
  • Company cell phone reimbursement

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