Greenleaf Hospitality

  • Burdick's Supervisor | Wings West

    Posted Date 1 month ago(1/7/2020 4:19 PM)
    Job ID
    2020-2292
    # of Openings
    1
    Category
    Old Burdick's
    Property
    Wings West
    Type
    Regular Full-Time
    Location : Location
    US-MI-Kalamazoo
  • Overview

    Top Reasons to Work With GHG

    Responsibilities

    What You’ll Be Doing

    • Follow all Greenleaf Hospitality Group policies and procedures
    • Prioritize and organize work assignments and be able to delegate
    • Direct performance of assigned staff and follow up with corrections where needed
    • Motivate staff
    • Ascertain staff to form cohesive team
    • Ability to clearly think, analyze and resolve problems, while exercising good judgment
    • Accuracy to details
    • Endure abundant physical movements in carrying out job duties
    • Exert physical effort in transporting and placement of tables, chairs, staging, dance floor, podiums and other banquet / meeting room equipment
    • Ensure security of storage and access to hotel property
    • Work without direct supervision
    • Knowledge of daily scheduled group functions, times, locations and amount of people 
    • Knowledge of location of all hotel function space and names of rooms
    • Knowledge of all styles of meeting and banquet room settings
    • Knowledge of proper cleaning techniques, requirements and proper chemical handling
    • Knowledge of all styles of room set ups, standard equipment and proper handling of such
    • Communicate effectively with guests, management and coworkers to their understanding
    • Speak, read, and write English precisely and clearly
    • Strong presence on the floor
    • Resolve any guest issues that may occur, leaving the guest with a positive experience
    • Ensure that all associated are being productive and providing personalized guest experience
    • Create brand loyalty through the guest service experience and product value
    • Responsible for a smooth, positive flow of the business with regards to both internal and external guests
    • Build an engaged culture through recognition of individual talents and contributions
    • Train and job coach front staff
    • Continuous improvement of employee engagement to ensure retention
    • Hold associated accountable to standards, communicate to manager if situations arise that may require counseling and participate in counseling
    • Confidence and willing to take charge of any situation, including opening and closing, scheduling, and answering questions
    • Communicate to staff the vision and daily goal of restaurant and Greenleaf Hospitality Group
    • Hold effective team huddle. Go over any special instructions and/or changes needed for the shift
    • Staff schedule and labor expense control
    • Connect with teammates personally to build positive and trusting relationships
    • Maintain a clean restaurant
    • Communicate effectively and in a timely manner
    • Be available to all associates to answer questions, guide, and support them

    Qualifications

    What You Need for this Position

    • Ability to lead a team
    • Strong attention to detail
    • Able to stand for long periods of time, up to 8 hours or more
    • Able to stoop and bend
    • Occasionally able to lift up to 40 pounds 
    • Able to safely work with potentially dangerous chemicals and equipment
    • Able to comply with safety and health code standards
    • Able to handle responsibilities that require repetitive motion tasks

    What’s in it for You

    • 401k with contribution match (Full-Time option)
    • Medical/Dental/Vision  (Full-Time option)
    • Health and Wellness reimbursement
    • 10% Discount on GHG outlets
    • Complimentary Meal Break
    • Discounted Hotel Rates

    Options

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